How much does shipping cost?

Crystle The Rock Shop offers 2 kinds of shipping for all orders depending on the weight of the order. Orders above 1kg are are classified as bulk and you need to contact us at

How long will my delivery take?

Please allow at least 10 business days to deliver depending on your location.

What could delay my order?

We work hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 – 2 business days before being approved for shipment.

For additional assistance regarding your order, please email and ensure you have your order number handy.

Do I need to sign for the delivery?

For security reasons, a signature is required for all deliveries.

I’ve missed my delivery, what now?

If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

Do you ship internationally?

Yes we do! We ship our products to US, UK and NZ apart from AUS. Please feel free to contact us if you require a shipment to a country not listed above

Can I change my delivery address?

We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible on